FAQ's
About Reed’s General Questions
Q: What services does Reed's Home Solutions provide?
A: Reed’s Home Solutions specializes in a wide range of home improvement and maintenance services designed to make your home more comfortable, energy-efficient, and structurally sound. Our primary services include spray foam insulation for attics, basements, and crawl spaces, basement waterproofing and moisture control solutions, foundation repair, and energy efficiency improvements. We work with both open and closed cell spray foam insulation systems to meet the specific needs of your home.
With over 30 years of experience serving homeowners throughout Kentucky, West Virginia, Virginia, and Tennessee, our team has the expertise to handle projects of all sizes. Whether you need a simple attic insulation upgrade or a complete basement waterproofing system, we provide professional installation using quality materials and proven techniques that deliver lasting results.
Q: What areas do you serve?
A: We proudly serve homeowners throughout Kentucky, West Virginia, Virignia and Tennessee with our team regularly working in communities like Lexington, Charleston, and Huntington. Our service area covers both urban and rural locations, and we’re familiar with the unique climate challenges and building requirements specific to this region. The weather patterns and soil conditions in Kentucky and West Virginia create particular needs for insulation and moisture control, which our local experience helps us address effectively.
Our established presence in these areas means we understand local building codes, seasonal weather patterns, and the most common home performance issues that homeowners face. This regional expertise allows us to recommend the most appropriate solutions for your specific location and home type.
Q: Are you licensed and insured?
A: Yes, Reed’s Home Solutions is fully licensed and insured to protect both our customers and our team members. We maintain all required licenses for the services we provide in Kentucky and West Virginia, and our insurance coverage includes both liability and workers’ compensation protection. You can have confidence knowing that any work performed on your property is covered by our insurance policies.
Our commitment to proper licensing and insurance reflects our professional approach to business, which is also demonstrated by our A+ rating with the Better Business Bureau. We’ve maintained this high rating since our BBB file was opened in 2005, showing our consistent dedication to ethical business practices and customer satisfaction over nearly two decades of operation.
Q: How long does a typical project take?
A: Project timelines vary depending on the scope and type of work being performed, but most residential insulation projects can be completed within one to three days. Spray foam insulation installation is typically faster than traditional insulation methods, and our experienced crew works efficiently to minimize disruption to your daily routine. For larger projects like basement waterproofing or foundation repair, the timeline may extend to several days or a week, depending on the specific requirements.
During your initial consultation, we’ll provide you with a realistic timeline based on your specific project needs. We understand that having work done in your home can be inconvenient, so we strive to complete projects as quickly as possible while maintaining our high standards for quality workmanship. Our team will keep you informed throughout the process and work around your schedule whenever possible.
Q: Do you provide free estimates?
A: Absolutely. We provide free, no-obligation estimates for all of our services. During the estimate process, one of our experienced team members will visit your home to assess your specific needs, examine the areas requiring attention, and discuss your goals for the project. This allows us to provide you with an accurate quote and recommend the most appropriate solutions for your situation.
Our estimate includes a detailed explanation of the work to be performed, the materials that will be used, and the expected timeline for completion. We believe in transparent pricing with no hidden fees or surprise charges. This upfront approach has helped us earn the trust of hundreds of customers, as reflected in our 4.98 out of 5-star rating based on 360 customer reviews.
Q: What makes Reed's Home Solutions different from other contractors?
A: Our 17 years of experience and A+ Better Business Bureau rating set us apart in the home improvement industry. We’ve built our reputation on consistent quality work and exceptional customer service, which is reflected in our outstanding 4.98 out of 5-star customer rating. Unlike many contractors who offer a wide range of services, we focus specifically on insulation, waterproofing, and foundation solutions, allowing us to develop deep expertise in these critical areas of home performance.
Our customers frequently comment on the professionalism of our staff and the thoroughness of our work. We take the time to properly prepare work areas, use quality materials, and ensure that every job meets our high standards before we consider it complete. Many of our customers have referred friends and family members to us, which speaks to their satisfaction with both our work quality and our customer service approach.
Q: How should I prepare for my project?
A: Preparation requirements depend on the type of work being performed, but we’ll provide you with specific instructions during the planning phase. For insulation projects, you may need to remove stored items from attic or basement areas to provide our team with clear access to work areas. For basement waterproofing projects, we may ask you to relocate items away from walls or foundation areas where work will be performed.
Our team will walk you through any necessary preparation steps and help you understand what to expect during the work process. We handle most of the preparation work ourselves, including protecting your belongings and work areas with appropriate coverings. Our goal is to make the process as easy as possible for you while ensuring that we can perform our work safely and efficiently.
Q: What should I expect during the work process?
A: Our team arrives on time and ready to work, with all necessary equipment and materials. We start each day by reviewing the work plan and setting up protective coverings to keep your home clean. Throughout the project, we maintain open communication about our progress and any findings that might affect the original plan. Our crew members are professional, courteous, and respectful of your home and property.
We clean up our work areas at the end of each day and complete a thorough final cleanup when the project is finished. Before we consider any job complete, we conduct a final walkthrough with you to ensure that all work meets your expectations and our quality standards. Our commitment to customer satisfaction means we’re not finished until you’re completely happy with the results.
Reed's Sprayfoam Insulation Questions
Q: What are the advantages of using open-cell spray foam?
A: Typically, buildings expand and contract due to temperature differentials, moisture content, wind load and seismic etc. Closed-cell insulation cannot accommodate the movement of the building. Open-cell spray foam: Provides air sealing benefits in many applications at lower cost Vapor permeability supports bi-directional drying of assemblies – critical in warm climate zones/seasons Flexibility allows it to expand and contract with any movement of the building structure ensuring long term air sealing Water-blown product maintains a lower GWP (GWP 1) than most closed-cell products Icynene spray foam insulation products include half-pound, open-cell and two-pound, closed-cell solutions which can be used separately or in tandem within a project to provide long-term thermal comfort and air sealing. Icynene spray foam insulation products are installed by extensively training and licensed Icynene® contractors only. Icynene® can maintain its installed R-values throughout its service life, contrary to air permeable insulation types that lose their field thermal performance over time due to the deterioration in the insulation quality (sagging & shrinking) and ongoing convective current loops within the insulation (up to 50% loss).
Q: What is Icynene spray foam insulation?
A: Icynene spray foam insulation is an insulation and air barrier material that seals walls, floors and ceiling cavities against air movement, including spaces around electrical outlets and light fixtures and where walls meet windows and doors. Icynene spray foam insulation can provide an effective air barrier insulation to minimize air infiltration through walls and ceilings, preventing drafts, cold spots and energy loss. The performance of Icynene spray foam insulation means that humid indoor/outdoor air is restricted from entering the walls & ceilings and condensing, thereby minimizing the possibility of moisture entrapment & build-up within the wall & ceiling cavities. This is conducive to preventing building envelope failure due to moisture damage.
Q: What is the composition of Icynene?
A: Most Icynene spray foam products do not contain environmentally harmful blowing agents like HFCs, HCFCs or HFAs, in fact most Icynene spray foam insulation products are 100% water-blown making them better for the environment. Organic chemical compounds from petroleum extract are the main source of its ingredients. Additionally, our LD-R-50 product contains castor oil, a sustainable resource for a greener, cleaner future. VOC emission testing by Saskatchewan Research Council has revealed that there were no VOC emissions after 30 days.
Q: What are the advantages of using Icynene?
A: For builders, Icynene spray foam insulation can reduce construction time by simplifying the insulation process and minimizing the number of callbacks due to building envelope failure as a result of air borne moisture entrapment and buildup within the cavities. Blower door tests have shown that houses insulated with Icynene and without polyethylene vapor barrier, measure 1.2 ACH @50 Pa. de-pressurization. This is well under the 1.5 ACH @ 50 Pa rating set out for some of the most stringent energy efficient home building programs such as R-2000 in Canada & Building America in US. With Icynene spray foam insulation, heating and cooling costs are typically reduced by up to 50% and smaller, less expensive heating and cooling equipment can be used because of the reduced heating and cooling loads. For homeowners, Icynene spray foam insulation offers the opportunity of lower heating and cooling costs from reduced air infiltration and a more comfortable home, draft free without cold spots. Furthermore, Icynene’s continuous air barrier capability will significantly reduce unwanted airborne noise from the outside resulting in a quieter interior living space. Proper mechanical ventilation must be provided to Icynene® insulated houses and when merged with an air to air heat exchanger like HRV or ERV, superior air quality can be achieved for a healthier indoor environment. No. Icynene spray foam products are chemically inert meaning they will not change chemically or physically over time.
Q: Does the foam entrap moisture?
A: Icynene’s open-cell spray foam insulation products are vapor permeable to allow water vapor molecules to flow through the foam. This means any moisture in the building’s concrete or lumber can escape through the insulation as the building dries out, thus eliminating moisture that could cause rot or mold. Icynene’s closed-cell spray foam insulation products are able to reject bulk water and block mass transfer of moisture that may cause mold.
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